Q – Is “maintenance” included with all subscriptions regardless of product version, licence model and user count?Ī – Yes, subscription means access to the licence along with future releases AND access to technical support. Q – If my customer needs 3 users/machines/licences, would I just quote three 3-year subscriptions? In order to continue usage of the licence, the subscription must be renewed. Q – What happens if my subscription expires?Ī – Once a subscription expires, access to the software also expires. If a customer wants to get on subscription, they will need to buy a new 3-year agreement. Q – Is there an upgrade path from perpetual to subscription for customers off maintenance?Ī – No. Q – What if a customer has existing perpetual licences with active maintenance but needs to add more licences?Ī – The customer would now purchase 3-year subscriptions for the # of additional licences/users needed. So what’s changed?Įxpress edition has been removed, the Professional edition is now known as just InstallShield, and the Premier edition remains. It also means that customers gain access to the latest version of the software, setting them up for more success and innovation. Many buyers prefer ongoing service and yearly payments rather than big upfront investments a shift from Capex to Opex. Subscription is the preferred monetisation model in the industry. In light of this change, product editions and pricing has been simplified. From September 2021 onwards, InstallShield will move to a pure subscription model for all new sales.
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